1.  Can RangeMaster Pro II be installed in a network environment? 2.  I have RangeMaster Pro installed on my desktop PC and on a notebook PC and have been entering data indepently on both. How do I merge the two data files so that both PCs have all of the updates? 3.  I currently have an earlier version of RangeMaster Pro, can I install the demo version of RangeMaster Pro II while RangeMaster Pro 1 is still installed? 4.  I currently have an earlier version of RangeMaster Pro, can RangeMaster Pro II import all my Version 1 data? 5.  Can I still upgrade version 1 to the last version 1 release (1.9M4)? 6.  I've lost my registration information, how can I get it? 7.  I've forgotten my password and can’t login, what do I do? 8.  I have some firearms that have been sold and I want to keep them in RangeMaster Pro II but I don’t want them showing up in reports. 9.  How do I install RangeMaster Pro on a new/different PC? 10.  My PC crashed and I need to re-install RangeMaster Pro.  What do I need to do? 11.  What is the difference between RangeMaster Pro (Basic) and RangeMaster Pro II? 12.  I need to re-install RangeMaster Pro but can’t find my CD.  What do I need to do? 13.  Do you take purchase orders? 14.  I’ve upgraded one PC, can I just copy the Range2.exe to another PC to upgrade it? 15.  Can I import information from another source into RangeMaster Pro? 16.  How do I create a firearm inventory list for the firearms that are not assigned to anyone? 17.  What is Session and how do you use it? 18.  I have two workstation licenses.  How do I install RangeMaster Pro on a desktop and a laptop that I will be using at a remote location (i.e. not connected to a network) and keep both updated with all the updates? 19.  How can I keep track of firearms that are in my armory?   20.  Does RangeMaster Pro II run on Windows 7?  RangeMaster Pro II users:  If you experience a problem that is associated with an error message, click here to see our Troubleshooting page.   Please contact us if you are unable to resolve the problem. 1.  Can RangeMaster Pro II be installed in a network environment? Yes, RangeMaster Pro II can be installed on either a single PC or on multiple PCs that share the data file, allowing more than one person to update data at the same time. Additional workstation licenses are required if installing on more than one PC and can be purchased at any time.  Back to Top  2. I have RangeMaster Pro installed on my desktop PC and on a notebook PC and have been entering data indepently on both. How do I merge the two data files so that both PCs have all of the updates? RangeMaster Pro II has a Synchronize Data File function that will merge the two data files so that both files will be identical. See RangeMaster Pro II help for more details. Back to Top 3. I currently have an earlier version of RangeMaster Pro, can I install the demo version of RangeMaster Pro II while RangeMaster Pro 1 is still installed? Yes, both versions of RangeMaster Pro can be installed at the same time one the same PC. Neither version will affect the other. Back to Top 4. I currently have an earlier version of RangeMaster Pro, can RangeMaster Pro II import all my Version 1 data? Yes, if you have an earlier version of RangeMaster Pro, RangeMaster Pro II can import all of your data. This even works in the demo version of RangeMaster Pro II. To import data into RangeMaster Pro II, do the following; Start RangeMaster Pro II On the menu bar, click File > Import > Import RangeMaster Pro Version 1 data Follow the instructions on the import windows. Back to Top 5. Can I still upgrade version 1 to the last version 1 release (1.9M4)? Yes, you can go to Demo/Downloads web page and click the download button for “Upgrade to 1.9M4”. Back to Top 6.  I've lost my registration information, how can I get it?   If you’ve lost you registration instructions, give us a call or send us an email and we will provide it for you. Back to Top   7.  I've forgotten my password and can’t login, what do I do? Give us a call or send us an email and we will provide you a temporary password that is good for that day only.  Once you login, you can establish a new permanent password. Back to Top 8.  I have some firearms that have been sold and I want to keep them in RangeMaster Pro II but I don’t want them showing up in reports. The following steps describe how to put sold firearms in a common location and designate them as sold, preventing them from showing up in reports: a. On the Location tab, create a new location with a descriptive name like “Sold Firearms”. b. On the toolbar, click Lists. c. Select the Firearm Tab in the List Groups box then click  Status. d. Add a status named “Sold” and make sure that its “List in Reports” box is unchecked. e. Now, when a firearm is sold, transfer the firearm to the “Sold Firearms” location by clicking Transfer on the toolbar and following the instructions on the Transfer window. f.  On the Firearm tab, change the firearm’s status to “Sold”.  This will keep the sold firearms in the system but prevent them from showing on reports unless you specifically request a list of firearms with a status of “Sold” on the Firearm Inventory Report.  Note!  If this feature doesn’t work on your PC, please upgrade to the latest version of RangeMaster Pro II.  (Version 224 applied a fix to this process.) Back to Top 9.  I need to install RangeMaster Pro on a new/different PC.  Version I (Basic)  a.      Backup your data file to a flash drive or other media. You can do this by clicking the “Backup” button on the toolbar and entering the appropriate location. b.      Click here to download and install the latest version of RangeMaster Pro I (Basic) on the new PC. c.      Delete the empty data file that was just installed in the C:\Range folder.  The file name is Rangedat.mdb. d.      If your data file was originally on a server, go to step e.  If your data file was on your PC, copy the data file that you backed up in the first step to the desired location on the new PC or on a server.  The default location is the C:\Range folder.  e.      Click the RangeMaster Pro shortcut to log on.  If you placed your data file in other than the default location you will be asked to locate the data file.  At this point, there will be no password, even if you had one previously.  f.      The application will open, telling you that this is a demo version.  When you get to the license agreement page, click the “Register” button at the bottom of the page.  You will be asked to enter your agency name and registration key.  If you don’t know what this is, please contact CornerStone Applications. g.      Recreate a logon password if desired. Version II a.      Backup your data file to a flash drive or other media. You can do this by clicking the “Backup” button on the toolbar and selecting the appropriate location. b.      On the new PC, click here to download and install the latest version of RangeMaster Pro II.  You will only need to perform step 1 of the install process to install the application. c.      If your data file was originally on a server, go to step d.  If your data file was on your PC, copy the data file that you backed up in the first step to the desired location on the new PC or on a server.  The default location is the C:\Program Files\RangeMaster Pro II folder if you are running on Windows XP and C:\Users\Public\RangeMaster Pro II if you’re running on Windows Vista.  The file name is Rmp2Data.mdb. d.      Click the RangeMaster Pro II shortcut to log on.  If you placed your data file in other than the default location you will be asked to locate the data file. Back to Top 10.  My PC crashed and I need to re-install RangeMaster Pro.  What do I need to do?     Version I (Basic)  Click here to download and install the latest version of RangeMaster Pro I (Basic) on the new PC. Delete the empty data file that was just installed in the C:\Range folder.  The file name is Rangedat.mdb. If your data file was originally on a server, go to step d.  If your data file was on your PC, copy the latest backup file to the desired location on your PC or on a server.  The default location is the C:\Range folder.  Click the RangeMaster Pro shortcut to log on.  If you placed your data file in other than the default location you will be asked to locate the data file.  At this point, there will be no password, even if you had one previously.  The application will open, telling you that this is a demo version.  When you get to the license agreement page, click the “Register” button at the bottom of the page.  You will be asked to enter your agency name and registration key.  If you don’t know what this is, please contact CornerStone Applications. Recreate a logon password if desired.       Version II  Click here to download and install the latest version of RangeMaster Pro II.  You will only need to perform step 1 of the install process to install the application. If your data file was originally on a server, go to step c.  If your data file was on your PC, copy the latest backup file to the desired location on the PC or on a server.  The default location is the C:\Program Files\RangeMaster Pro II folder if you are running on Windows XP and C:\Users\Public\RangeMaster Pro II if you’re running on Windows Vista.  The file name is Rmp2Data.mdb. Click the RangeMaster Pro II shortcut to log on.  If you placed your data file in other than the default location you will be asked to locate the data file. Back to Top 11.  What is the difference between RangeMaster Pro (Basic) and RangeMaster Pro II? RangeMaster Pro (Basic) is our original firearm record tracking application, RangeMaster Pro II (our newest application) is a complete rewrite with lots of new features.  Click here to see what the differences are. Back to Top 12.  I need to re-install RangeMaster Pro but can’t find my CD.  What do I need to do? When you need to re-install RangeMaster Pro, we recommend that you go to our website’s Demo/Download page and download the “Demo” for either RangeMaster Pro (Basic) or RangeMaster Pro II (depending on which version you're licensed for).  This insures that you are getting the latest version.  To re-install, follow the steps in FAQ  number 12. Back to Top 13.  Do you take purchase orders? Yes, although a purchase order number is not required by CornerStone Applications.  You can order RangeMaster Pro by phone, fax, online (with credit card or without credit card).  Click here for details on your ordering options. Back to Top 14.  I’ve upgraded one PC, can I just copy the Range2.exe to another PC to upgrade it? No, you will need to go through the upgrade process on each PC.  Back to Top 15.  Can I import information from another source into RangeMaster Pro? CornerStone Applications can usually import data from other sources into either version of RangeMaster Pro.  Most import processes are very straightforward and only incur a minimal fee.  Please contact us to get a quote for this service. Back to Top 16.  How do I create a firearm inventory list for the firearms that are not assigned to anyone?         Version I (Basic)  Firearms not assigned to officers are normally in the Unassigned Inventory.  (Unassigned Inventory is available from the Firearm Tab.)  To get a list of these firearms, select the Firearm Inventory report and check Unassigned in the Select Firearm Assignment box.         Version II Firearms that are not assigned to officers can be assigned to locations.  Locations can be added on the Location tab of the Home Window.  Simply click the “Location” tab, then click the “Add” button on the toolbar.  A location could be an Armory, a gun cabinet, a vehicle, or any other place.  Now you can transfer any existing firearms to that location or click on the Location’s “Firearm” tab and add firearms just like you would for an officer.  Now run the Firearm Inventory Report (on the toolbar click Reports > Firearm group > Firearm Inventory).  On the report selection window, for the option titled “Firearms assigned to”, select “Locations”.  This will produce a list of all firearms assigned to Locations.  The listing can be further filtered using any of the other selection criteria.  If your not sure how to add a location or a firearm click here to view our list of audio/video tutorials. Back to Top 17.  What is Session and how do you use it? A session is simply a way of grouping multiple qualifications together and is available only in RangeMaster Pro II.  You create a session by clicking Lists on the toolbar then select the qualification tab group and then click Session.  After you have created a session, you can reference that session on associated qualifications.  Then you can run the Qualification Detail for Session report to get a list of qualifications by session. Back to Top 18.  I have two workstation licenses.  How do I install RangeMaster Pro on a desktop and a laptop that I will be using at a remote location (i.e. not connected to a network) and keep both updated with all the updates? A workstation license is required for each PC on which RangeMaster Pro is installed.  Additional workstation licenses can be purchased as the need arises. Version I (Basic) This version does not have a synchronization function so you will only be able to do updates on one PC at a time unless they are both pointing to the same data file on a server.  If the laptop is to be used remotely where it can’t point to a server location, you will need to suspend updates on the desktop PC while you are using the laptop PC and copy the data file back and forth between the two.  The data file name is RangeDat.mdb and its default location is in the C:\Range folder.  You can use the “Backup” button on the toolbar to copy the file to a flash drive or other portable media.  Version II This version has a synchronization function so updates can be done on both PCs at the same time. Install RangeMaster Pro II on the desktop PC and register it, as described in your Quick Start Registration instructions. Install the RangeMaster Pro II application only on the laptop PC.  Skip step 2 of the installation, which installs the data file. Copy the data file installed in the first step to the laptop.  You can use the “Backup” button on the toolbar to copy it to a flash drive or other portable media then use the “Restore” button on the laptop to place it there.  The default location for the data file is the C:\Program Files\RangeMaster Pro II folder if you are running on Windows XP and C:\Users\Public\RangeMaster Pro II if you’re running on Windows Vista.  The file name is Rmp2Data.mdb. You’re now ready to enter data on both PCs.  When you want to synchronize the files,  there are two options: Backup the data file from the laptop to a flash drive, take it to the desktop and on the menu bar click File > Synchronize Data File and point to the flash drive.  Then copy the synchronized data file back to the laptop. Get the laptop to a location where it can be recognized by the network then and on the menu bar click File > Synchronize Data File and point to the other data file. Back to Top 19.  How can I keep track of firearms that are in my armory?  The location tab was designed specifically to accommodate firearms and equipment that are not assigned to officers.  Firearms and equipment can be assigned to either an officer or to a location.  Picture a tree diagram – officers and locations are on the top level.  Firearms and equipment are on the next level down reflecting their assignment to either a person or a place.  To create a new location and add firearms to it: Click the Location tab. Click the Add button on the toolbar. Enter a location name (This is not a list item, but an actual location such as Gun Locker.) and select an agency from the dropdown. Click the Firearm tab. Click the Add button on the toolbar. Enter the required firearm information. For an audio/video tutorial on adding locations, click here, then select “How to add a Location”, it’s the seventh video on the list. Back to Top 20.  Does RangeMaster Pro II run on Windows 7? Yes, however, if you experience either of the following: The user is unable to preview reports. The error message “339 – Component ‘msadodc.ocx’ or one of its dependencies not correctly registered: a file is missing or invalid.”  You will need to perform these steps: Log on to the PC as the administrator, go to the Control Panel > User Accounts and Family Safety > User Accounts > Change User Account Control Settings. Temporarily change the setting from its current setting to "Never notify."  Click OK. Restart the PC. Click the Start button > All Programs. Right click the RangeMaster Pro II shortcut. Click Properties. In the properties window, click the Compatibility tab. Under Compatibility mode, check “Run this program in compatibility mode for:” and select Windows Vista (Service Pack 2) from the dropdown. Click Ok. Again, log on to the PC as the administrator, go to the Control Panel > User Accounts and Family Safety > User Accounts > Change User Account Control Settings. Change the setting from "Never notify" to its original setting.  Click OK. Back to Top